Studio policies
Shipping and returns
Orders are packaged with care and dispatched with transparent tracking updates, supported by straightforward guidelines for delivery and returns.
Guidelines
Transparent dispatch and care
Orders are packaged with care and dispatched with transparent tracking updates. Clear shipping policies specify fulfillment timelines, parcel handling practices, and delivery methods to ensure your handmade companion arrives safely.
Unused items may be returned within standard studio windows following clear instructions. We provide straightforward return procedures and refund processing to help you shop with confidence.
Need help with an order?
Direct shoppers needing assistance with an existing order to our studio contact page for prompt support.